JustPark Parking 4+

I was reviewing my security recommendations and JustPark was amongst them so I decided I would change my password as a precaution. However when you go through process you get sent around in a circle of clicking reset, going to the email and then being taken back to reset page with no option to actually change anything. On ringing them up they said the only way to do it is for them to make me a new account and merge my existing details. I didn’t like the sound of this as I wondered if they would have access to my bank details (I’m probably being paranoid but I’m a technophobe). I asked them if this was a common problem as they didn’t seem surprised. Reading between the lines it is as they were reluctant to deny it! It was suggested it might work on a laptop but I haven’t tried. Not very impressed and was not reassured by the professionalism of the call handler so don’t know what to do next. Using it for parking I haven’t had any problems.

We're truly sorry to hear about the difficulty you encountered when trying to change your password on the app. Your security and peace of mind are paramount to us, and we understand your concern regarding this issue.
We apologize for any inconvenience caused by the circular process you experienced when attempting to reset your password. This is certainly not the experience we want our users to have. We will investigate this matter further to identify and address any underlying issues with the password reset functionality in the app.
Regarding your concern about creating a new account and merging your existing details, we assure you that we take the security and privacy of your personal information very seriously. Any sensitive information, including bank details, is handled with the utmost care and security protocols in place.
We apologize if the professionalism of the call handler did not meet your expectations. We will ensure that our support team is properly trained to provide clear and reassuring assistance to our users.
We recommend trying to reset your password using a laptop or desktop computer, as this may provide a smoother experience. However, if you continue to encounter difficulties, please do not hesitate to contact us at help@justpark.com for further assistance. We are here to help resolve any issues and ensure that you can access your account securely.
Once again, we apologize for the inconvenience and frustration caused. We appreciate your feedback, which helps us improve our services for all users.
JustPark customer support

This app has cost me £105 in the last six weeks. Firstly, whilst attempting to pay for a car park at £4.50, the app became slow and unresponsive resulting in me tapping the pay now icon a few times until it confirmed I had paid. I later discovered I’d paid four times. I requested my money back due to the functionality issue and I discovered they simply gave me £20 of car parking for that same car park as one continuous period. I had never even gone back to the car park so I basically lost that money and they kept it for something I never even received. Then I went on the app to park at fistral car park on fistral headland. As I dragged out the map and tapped it, fistral car park headland road appeared so I clicked on it and paid. I then received a parking charge for £85 because I’d selected the wrong car park which was one bay away but with similar address features. I lost my appeal and am now £105 out of pocket due to the functionality issues with it. Of course they were uninterested in helping me. BEWARE using this App. Do not trust it and check and double check every aspect. Don’t keep clicking on pay icon if the screen hasn’t responded and be careful you select the correct car park as your loyalty and good intent counts for nothing with any of these people

Hi there, we're sorry to hear about this difficulties you've recently experienced. If you have been overcharged we can assist with reimbursement, please just send us the full details via help@justpark.com. Thank you.

So on holiday in Dorset and all of the car parks you can pay using this app, great I thought. 1st time I try to use I get a message saying that my car isn’t my car and would not let me book. Emailed support who confirmed issue with the app and an update would be out, which to be fair it was later that day. So the next day we are somewhere else and this time the app does work, I book and pay for parking, it confirms and I even get an email confirmation. BUT 2 hours after parking there I get an email saying there was a problem with my payment and my booking is cancelled, what? I check ApplePay which confirms payment made and it is also showing on my online bank statement already, so no issues at my end. Again I email support and get told that they are having problems processing payments and I should receive a refund within the next 4 days so can I please re-book and pay again for the time I had parked earlier that day. Really? So pay again when their systems aren’t working despite already being debited and before any refund comes back? Sorry money back 1st as until that happens I have paid for my parking and good luck trying to issue a parking ticket!

Hello there, I am sorry to hear you've had issues with our app. We previously found a bug in our app relating to the problem you'd experienced. Apologies for any inconvenience caused but the issue should be now fixed.