Sendwave - Send Money 4+

The Best Thing Since Garri and Peanuts

I recently found myself having to send money abroad and it wasn’t the traditional Western Union or Money Gram type of transaction because it was understood how expensive it was becoming so I was put on to completing these request via a money transfer place but it was located in a area that was no longer easy for me and it be came harder and harder to do and the prices I was charged I felt had no real structure and it just really rubbed the wrong way. I stumbled upon this app over world remit and others like it because it used some keywords AFRICA. I was hesitant and skeptical and its been a year or if not close to it and the easy method of being able to make planned and unplanned transfers from my mobile device is beyond pleasing and easy to do. I am glad i am using the service in terms of reliability, transparency, and the major major incentive ... it’s for FREE !!!! Overall a great experience and I am sharing with everyone I know. I would definitely recommend and continue to use this amazing free service. Where the transactions are real time and you have live support who are professional and courteous. Great app for sure

Sending and responds back on app

Dear, who this may concern You open a account you put your ID your phone number all your address information and they go over your account they send you text messages you call them back and reread one response. I got a re-OK to resend it then I sent another smaller amount with the same card and then they tell me to call them again then they decide to close the account and then they ask you to call them. You can’t call them because they closed your account. There’s no way I’m making any contact with it. on this app so send wave. I’m very happy this app does not compare to Money Gram at all when it comes to getting a refund or anything they charge you pretty much more than half the amount to give you back. I haven’t even got that and I had someone add a card to my account and I’m pretty sure that’s what made them close the account but in the meantime, they block my number four I can’t make contact with them. This is where I read the app really bad. It does not compare to Money Gram. Money Gram services is a much better service and has been in business. Much better time. They take the phone calls from over the phone to send money. They take it through the app as well and you could do any corrections on the phone or the app on MoneyGram and you can use the landline not just a cell phone this app completely blocks you from making a call to resolve your problem. I will never recommend this app to nobody.

Developer Response ,

Hi Denise,

Thanks for telling us about this. We completely understand your frustration.

As a money transfer business, we place a high priority on safe and secure transfers for customers like you. It’s critical that we put measures in place to prevent unauthorized transactions from being made through Sendwave. This means legitimate customers are occasionally affected by these policies.

If you fall into the latter category, please email us at accounts@sendwave.com. Our team is here to help you 24 hours a day, 7 days a week.

Thank you for contacting Sendwave!

Love WAVE!

I don’t know where these negative reviews are coming from; I have had the opposite experience with Wave. I’ve used it for over a year almost daily sending money to both Kenya and Uganda from the USA. I’ve never had a problem and the Customer Service is Awesome. The company is limited in the countries they serve, but for me, it works! People complaining that we provide personal and financial information need to realize that this money transfer system is highly regulated. Like a bank they are accountable and with money laundering, fraud and terrorism in these African countries, we can’t be too careful and neither can they. I want a company that handles my money to be thorough and abiding by all international and federal guidelines. I feel like WAVE is my Partner in helping me do the things I want to do in the lives of my loved ones in East Africa. I’ve saved hundreds if not thousands of dollars. You can keep Western Union or Money Gram. Their fees are outrageous! Sometimes I wonder if some of the negative comments are being posted by competitors.