Slice: Pizza Delivery/Pick Up 4+

One thing that needs to be more clear on this app is pickup or delivery. It’s very easy to not notice which is selected and frustrating when you want your pizza delivered and it ends up being a pick-up. I had my settings defaulted for a delivery and one day I decided to switch from the usual restaurant I ordered from. There was no obvious indication that the new place did not deliver to me so I was very frustrated to find out I had to run out to get it. The next time I ordered I decided to order from my usual place which always delivers to me. Again no obvious indication that the pizza was for pickup because I always have it set for delivery. I never ended up getting my pizza after waiting hours. I believe one of the most important things about ordering a pizza is how you will be getting that pizza and to have the pickup/delivery buttons such a small part of the ordering process is a reason this app is flawed. Dominoes, Pizza Hut, and papa Johns all have lousy pizza to me which is why I choose local places off of slice, but one thing all those lousy pizza places have in common is their online ordering process is very smooth and clear in what you are getting. No confusion. No mistakes. Make sure to check that tiny pick-up/delivery button on the slice app or you can become frustrated very easily. Especially when drinking/socializing with a group of friends and expecting the pizzas to arrive at your doorstep.

Hey there, thank you for your detailed review! Your feedback will be taken into consideration and reviewed by the appropriate team. If you would like to directly reach out to us, you can send an email at feedback@slicelife.com with the subject line "iOS Review".

I must say that I love the Slice app and the concept of giving more of the revenue to the pizza shops especially local shops and we have always had good ordering accuracy and never had an issue with the over 10 different pizza shops we’ve tried from the Slice app in different states up and down the East Coast of the US. Some cash only shops will actually except Slice orders but not take a credit card which adds an extra layer of convenience and accessibility for folks looking to operate cashless but also spend their money with local establishments. The fees are almost nothing compared to DoorDash and or Uber eats GrubHub etc. those apps are ridiculous my only complaint with Slice the app itself is that the rewards are really messed up right now and have become very hard to earn which is OK as I don’t use the app with intent to earn the pizza rewards for a cheese pizza as it isn’t my usual order anyway but it was fun to earn prior to the chAnges. annoying to have my five or six points wiped out because my local shops no longer participate but again it’s just the rewards that are messed up and I love the Slice app and could not recommend it enough if you’re looking to order pizza thank you

Awesome! Thank you for sharing we appreciate your support!

Long story short me & my partner placed an order on the app, We made an error on it and “immediately”called customer service seconds after the purchase to notify them, they said that we could not change the pizza we wanted cause it was already in the oven(how & 30 seconds is beyond me🤷🏾‍♂️) all we wanted was to replace one item with another that’s all but they told us we had to take this item I never heard that from the food industry & it sounded very rude? Like they were forcing us to take something we didn’t want also we paid for it so
why can’t we change it? Makes no sense and again beyond me-moving on still trying to work this out we called the restaurant which was 7-10mins later we were getting the pizza from this restaurant called La Rustica pizza On 1426 Lexington ave they literally told me the same story, me trying to explain that we wanted one pizza that is different than what we order was just to difficult so we decided to cancel, They had the nerve to say that now the pizza is out for delivery!?….BEYOND ME)….so not only did we not fix anything they decided on there own to send us food WE DID NOT WANT very aggressive & wired? If your reading this please think twice before using this app and the customer service didn’t even try to resolve our problem as being the customer again very very wired and I actually quote the lady we spoke to on slice app she said “ my hands are tired I don’t know what I can do for you” 🤷🏾‍♂️🤦🏾‍♂️.

Hey there, thanks for sharing! We would like to take a closer look at this once again so we can make things right for you. That said, please email us with your order details at feedback@slicelife.com and we'll be in touch!